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Today, the Federal Bureau of Investigation released a new “Crime in the United States” report covering 2013. Data for 2014 will be released in early 2015.
The report indicates that there were 1,163,146 violent crimes in the US (estimated at 368 offenses per 100,000 inhabitants), a rate that decreased by 4.4% between 2012 and 2013. The 2013 crime clock statistics show that a violent crime occurred in the US every 27.1 seconds in 2013 – including a murder every 37 minutes, a rape every 6.6 minutes, a robbery every 1.5 minutes and an aggravated assault every 43.5 seconds.
Though these numbers sound alarming (and they are), the US actually saw declines in each of these violent crimes categories in 2013:
- Murder and non-negligent manslaughter – 4.4% decline
- Rape – 6.3% decline
- Aggravated Assault – 5% decline
- Robbery – 2.8% decline
Arrest rates for violent crimes in 2013 were reported as follows:
- Murder and non-negligent manslaughter – 3.4 per 100,000 inhabitants
- Rape - 5.5 per 100,000 inhabitants
- Aggravated Assault - 118.8 per 100,000 inhabitants
- Robbery - 32.0 per 100,000 inhabitants
The Uniform Crime Reporting program streamlines the collection of this information and offers the following definitions of these violent crimes:
- Criminal Homicide:
- Murder and nonnegligent manslaughter: The willful (nonnegligent) killing of one human being by another. Deaths caused by negligence, attempts to kill, assaults to kill, suicides, and accidental deaths are excluded. The program classifies justifiable homicides separately and limits the definition to: (1) the killing of a felon by a law enforcement officer in the line of duty; or (2) the killing of a felon, during the commission of a felony, by a private citizen.
- Manslaughter by negligence: The killing of another person through gross negligence. Deaths of persons due to their own negligence, accidental deaths not resulting from gross negligence, and traffic fatalities are not included in the category manslaughter by negligence.
- Rape (this definition was changed between 2012 and 2013): The penetration, no matter how slight, of the vagina or anus with any body part or object, or oral penetration by a sex organ of another person, without the consent of the victim.
- Aggravated Assault: An unlawful attack by one person upon another for the purpose of inflicting severe or aggravated bodily injury. This type of assault usually is accompanied by the use of a weapon or by means likely to produce death or great bodily harm.
Note: Simple assaults are excluded.
- Robbery: The taking or attempting to take anything of value from the care, custody, or control of a person or persons by force or threat of force or violence and/or by putting the victim in fear.
Violent Crimes in the United States (by Region)
The FBI report also released information about the breakdown of where these violent crimes were occurring across the US.
Read and access the full FBI report here.
Enhances Ability for Security Teams to Detect Shooters Earlier and Locate People Inside Buildings
Toronto, Canada – November 6, 2014 – Today, Guardly announces that its Enterprise E911 solution for smartphones can now be used to improve response to active shooter threats. The solution is geared towards large private enterprises and uses indoor positioning and mobile apps to detect active shooters earlier, locate people and shooters indoors and streamline communication between people around the shooter and a security operations center. As indoor positioning is a more recent advancement in security industry technology, Guardly today also announced the availability of a new white paper detailing how indoor positioning technologies can be used to improve active shooter incident communications and outcomes.
“Indoor positioning technologies offer security leaders a remarkable opportunity to improve situational awareness and response for a number of threats including active shooters; even more powerful than what GPS technologies have provided the industry over the last decade,” said Josh Sookman, Guardly Founder. “As pioneers in indoor positioning and mobile safety solutions, we are dedicated to demonstrating how these technologies can be used to drive better incident outcomes.”
Guardly’s Enterprise E911 solution improves Active Shooter Response outcomes by helping security teams improve situational awareness these unpredictable and quickly evolving events. More specifically, the solution helps to more quickly identify shooters and their real-time position inside a building, identify where people are sheltered in place and help recommend when and where they should evacuate, and communicate more broadly with different stakeholder groups in real-time. The solution components include mobile safety apps, indoor positioning systems set up within key buildings (additional hardware not always required), and a command center interface that lets security teams interact with people during the evolving active shooter incident.
The new white paper, titled Improving Response During Active Shooter Incidents with Indoor Positioning Systems, examines 6 key tactical challenges faced by security leaders as they manage and respond to active shooter threats, and explores how indoor positioning technologies can provide strategic advantages. The white paper includes the opinions of a diverse set of past and present Chief Security Officers, and also provides a background on what indoor positioning technology is and how it works. The white paper is available immediately as a free download on the Guardly website.
Guardly’s Indoor Positioning System (IPS) transmits people’s floor and region positions inside buildings to security operators, significantly reducing incident response time. Guardly’s mobile safety and security solutions for enterprise organizations and campuses, property management and retail customers leverage the latest cloud, mobile, indoor positioning and real-time technologies, redefining crisis communication management. Guardly mobile security applications broadcast indoor and GPS location, and support two-way communication by phone and secure text with security operators. For Security Operations Centers, Guardly provides an integrated platform for incident monitoring and response, helping security operators make faster and more effective decisions. To learn more about Guardly, please visit: https://www.guardly.com
Today, the Federal Bureau of Investigation (FBI) released a study on 160 Active Shooter incidents in the United States between 2000 – 2013. The results are discouraging, as both the frequency of active shooter events as well as as the number of casualties have drastically increased in recent years compared with the first 5 years of the study.
Key Facts Reported in the 2014 FBI Study
Facts about Active Shooter Incidents
- An average of 11.4 incidents occurred annually.
- An average of 6.4 incidents occurred in the first 7 years studied, and an average of 16.4 occurred in the last 7 years.
- 70.0% of the incidents occurred in either a commerce/business or educational environment.
- Shootings occurred in 40 of 50 states and the District of Columbia.
- 60.0% of the incidents ended before police arrived.
Facts about Active Shooter Casualties
- Casualties (victims killed and wounded) totaled 1,043. The individual shooters are not included in this total.
- A total of 486 individuals were killed.
- A total of 557 individuals were wounded.
- In 64 incidents (40.0%), the crime would have fallen within the federal definition of “mass killing”—defined as “three or more” killed—under the new federal statute.
Facts about Active Shooters
- All but 2 incidents involved a single shooter.
- In at least 9 incidents, the shooter first shot and killed a family member(s) in a residence before moving to a more public location to continue shooting.
- In at least 6 incidents, the shooters were female.
- In 64 incidents (40.0%), the shooters committed suicide; 54 shooters did so at the scene of the crime.
- At least 5 shooters from 4 incidents remain at large.
An active shooter situation can escalate quickly, and will often overwhelm civilians and security teams alike. Just a few months ago, there was an incident where a car fire was mistaken for an active shooter at a shopping mall. We took a deeper dive into the details of the incident, and examine how newer forms of technology might help improve communication and locate people inside buildings requiring help from security and responding law enforcement officials. The situational analysis can be accessed here.
This post is paraphrased from an original article written by Michael O’Dwyer at Forbes.
Read the full post here.
The future of innovation for policing and security are deeply rooted in the adoption and integration of mobile, wearable and Internet of Things (IoT) technologies.
Associations like the International Association of Chiefs of Police (IACP) are already thinking about frameworks and considerations for adopting these technologies. More exciting, forward-thinking policing forces like NYPD and LAPD are doing active trials of on-body cameras and Google Glass respectively.
On reporting crime, Todd Greene, Founder and CEO of PubNub says, “One key advantage of connected devices is allowing citizens to more easily participate in the law enforcement process.” Guardly is also discussed by Greene, in context of enabling devices to communicate instantly with each other, to let citizens report incidents or emergencies to law enforcement.
The following is the first in a new, ongoing series of real-world situation analyses, where we analyze recent emergency events in the news and suggest ways in which communication and response to these events could have been altered, thereby potentially mitigating damage to people and physical assets.
- Car fire at a mall mistaken for gun shots, leads to widespread panic and several minor injuries
Garden State Mall – Paramus, New Jersey, USA
Saturday, May 10, 2014
8 PM to 10 PM
- Emergency Type:
- Applicable Guardly Technologies:
Inbound Alerting System, Indoor Positioning System, Mobile Mass Notification System
Timeline of Recorded Events
- 8:09 PM
A car caught fire outside the Macy’s store in the mall, and smoke started entering the mall. At some point, police received calls from people saying they heard loud noises that could have been shots. The sounds were believed to be the car bursting into flames, but shoppers were convinced otherwise at first.
“It sounded like a gunshot,” one man said. But there was never any concrete evidence of a person shooting, police said. “Nobody saw any gunman. Nobody saw anybody shooting anything,” Police said. But a panic ensued as people began saying they had heard shots fired, and they began storming out in the mall from the Macy’s all the way to the movie theater at the mall.
“We saw everyone running and panicking towards our way. We didn’t know what to do, so we went into a store,” another man said. Some shoppers ran through the stores shouting a warning. “This woman came running down screaming and shouting: ‘There’s a shooter in the store! Get out! Get out! Get out!’” a woman said.
- There were two immediate shopper reactions: Those nearest the exits to the parking lots got out as fast as they could, while others inside stores were temporarily locked in — some of them cowering in dressing rooms and restrooms until officers got them out. Police evacuated most of the mall soon afterward, while some stores went into lockdown. A small number of people suffered minor injuries as they slipped and fell in the mall. “We have no gunman. We have no confirmation that there were any shots fired,” Police said.
- 10 PM
The mall was closed and police were completing the evacuation process. An investigation into the incident commenced.
Source: CBS New York
How Guardly Could Help Optimize Emergency Communications & Response
The following is a simulated timeline-specific breakdown of how Guardly’s technologies could enhance incident notification, communication & response times, while minimizing the widespread confusion and injuries experienced in this situation:
- 8:09 PM
“A car caught fire outside the Macy’s store in the mall, and smoke started entering the mall.”
The first mall employee to witness the fire takes out their smartphone and triggers a Guardly alert that instantly notifies Security Operations that there is an ongoing emergency, the type of emergency (fire), and the exact indoor location (floor and region) or outdoor location (GPS) of the employee that triggered the alert, which Security can track in real-time for the duration of the alert.
A Security Operator engages in a 2-way conversation with the employee, determines the cause of the incident, and contacts the fire department. During this conversation, the employee has sent a picture of the fire to the Operator, which he/she will be able to send out to all guards, retail tenants and employees in a mass notification.
Note: If a second mall employee triggers an alert indicating that there is an active shooter (based only on the gunshot-sounding noises they’ve heard), Security Operations would be able to communicate more effectively with each person (and potentially engage with mall cameras in those locations) to determine the true cause for alarm by these employees – a fire or an active shooter.
- 8:10 PM
Mall Security Operator dispatches a response unit to the scene and calls in the Paramus Fire Department.
- 8:11 PM
Mall Security Operator sends a secure instant message to the employee to calmly evacuate the premises, and that help is on the way.
- 8:12 – 8:15 PM
Mall Security Operator sends geo-targeted mass notifications to guards and mall employees and group-based mass notifications to retail tenants and employess based on their location in the mall informing them that the actual cause was a fire, not a shooter, as well as specific procedural instructions, floor plans with evacuation routes (if applicable to them) and the picture of the fire.
Since the cause for alarm was a fire outdoors, there need not be a full evacuation of the mall and certain businesses can remain open for business rather than in a lockdown or shelter-in-place procedure – which means no revenue losses need to be incurred by businesses unaffected by the incident. For example, employees in Zone A (closest to fire) are notified first with a message informing them that the emergency is a car fire and directing them to evacuate all employees and customers to a specified area. All other mall employees and tenants are notified second with a message informing them that there is a car fire near Zone A: since they are unaffected, business can carry-on as usual in the rest of the mall.
- 8:15 – 8:45 PM
Affected employees and customers are safely evacuated from the premises, and the Fire Department has put out the car fire.
During this time, replies to the mass notification have been submitted by retail tenants and employees informing the mall Security Operator of any disabled or elderly people the require special help to be evacuated in specific areas of the mall. The reply feature is used here to pinpoint where they are exactly within the mall and responders are sent to those areas to assist in evacuation.
- 8:45 PM
With an improved level of communications and emergency response, the mall may in fact be able to forgo an entire mall closure (as previously described), and instead may only need to close off the affected area for investigation purposes. For the investigation process, a complete log of all triggers, events, messages, locations, and timelines has already been automatically generated within the Guardly system and dashboard for Security Operations to easily access via any web browser to assist with the investigation, as well as emergency response preparedness assessments.
Before reviewing the specifics of the areas in which emergency response to this situation could have improved, it’s important to note that for events such as this one, there are many facets that factor into how response to the situation will unfold. These are situations of high magnitude and severity, and while technology is a major part of the overall package, it is not a replacement for education and training in how to respond to an active shooter or other scenarios that may arise at a mall. There is opportunity to align education and training with technology to improve emergency preparedness, readiness and overall incident outcomes in threatening situations.
Areas of Optimization
- Estimated time saved: 1 hour and 15 minutes.
- By triggering the Guardly alert, the employee was able to notify the Security Operator from their current location – no need to get to a landline or emergency call box – and the Operator was provided with location, critical incident information, and a picture of the event. The Security Operator was then able to notify the fire department faster.
- Using mobile mass notification, the Security Operator was able to send curated notifications to retail tenants and employees depending on their locations – reducing confusion, panic, and possibility for injury.
- Retail tenants and employees are made aware that the emergency event is a fire and not a shooter, which becomes critically important, as emergency procedures are vastly different for the two situations. If it’s an active shooter scenario, retail tenants and employees generally must engage in lockdown or shelter-in-place procedures, but if the scenario is a fire, they must evacuate the premises immediately.
- For post-incident investigation, Guardly’s detailed event logs are instantly accessible from any web browser and from any device.
- Less business disruption for the mall tenants and therefore less lost sales.
- Less anxiety and potentially less injuries to people.
- Increased mall brand enhancement – advanced communications technologies provide the opportunity to “wow” everyone involved in the incident with the mall’s response.
As mentioned, this is our first post in our new Real-World Situation Analysis series! Like you, we’re always learning more about how these situations are handled. We’d love to hear your thoughts. What else could have been done differently to improve outcomes? Have you participated in an active shooter or large-scale fire drill recently and learned something new? Please share it with others in the comments below! Thanks for reading.
Experienced Corporate Security Innovator Adds Expertise and Knowledge to Guardly’s Growth Strategy
Toronto, Canada – May 22, 2014 – Guardly, a leading provider of enterprise mobile safety solutions, today announced the addition of Larry Russell, former Vice President of Global Corporate Security at Salesforce.com, to its Board of Advisors. Russell brings significant experience in business continuity, crisis management, and employee health & safety that will be utilized by Guardly’s management team on strategic growth initiatives.
“I’m very excited about the technology leadership Guardly is demonstrating,” Russell said. “They are combining great vision with a superior product that adds tremendous value, and I’m happy to help Guardly grow.”
As Vice President of Global Corporate Security at Salesforce.com, Russell directed all corporate security policies, processes and personnel worldwide, which included security systems, investigations, travel safety, event security, crisis management, business continuity, employee health and safety, and global operations center management.
“Larry provides an extraordinary level of industry experience, insight and expertise that will complement an already strong group of advisors that assist Guardly’s management in its growth,” said Josh Sookman, CEO of Guardly. “As Guardly continues to bolster its corporate security offering, Larry’s wealth of knowledge and guidance will add great value in the years ahead.”
Prior to joining Salesforce.com in 2008, Russell managed all U.S. security operations for Dell, including security systems on a worldwide basis and investigations. As a security consultant, Russell’s clients have included Harvard University, The World Bank, International Monetary Fund, Equity Office, The Nuclear Regulatory Commission, and AOL. Other security management positions Russell has held include Cisco Systems, Emerson Electric, Mount Sinai Hospital and the U.S. Air Force.
Guardly provides mobile safety and security solutions for enterprise organizations, campuses, and cities. Leveraging the latest cloud, mobile, indoor-positioning and real-time technologies, Guardly is radically improving traditional emergency notification, communication and management. With over 70% of all emergency calls now coming from mobile phones, more emergency response teams rely on Guardly’s modern infrastructure to better protect mobile employees. Guardly mobile security applications on Android, iPhone, Windows Phone and BlackBerry act as personal emergency phones that broadcast GPS and indoor location, profile and identity, and support two-way communication with security operators and authorities. For Security Operations Centers (SOCs), Guardly provides an integrated platform for incident monitoring and response, helping security operators make faster and more effective decisions. For the 10% of emergency calls that are non-responsive, Guardly’s industry-first Indoor Positioning System (IPS) can transmit the building, floor and room location of an emergency caller to security operators and help them find these callers in minutes, not hours. Guardly’s Mobile Mass Notification System sends 500,000 geo-targeted notifications in seconds, utilizing unique messaging protocols for higher reliability, performance and interaction. To learn more about Guardly please visit https://www.guardly.com.
We’ve spruced things up once again at Guardly and today we are excited to unveil some exciting new enhancements to Guardly Command!
Adaptive and Responsive Design
To be successful in security today you need to be where the action is. Legacy tools found in many Security Operations Centers require safety and incident management software to be installed on a desktop computer, and at least one user at a desk monitoring the application. In today’s environment that simply doesn’t cut it. Security teams need to be mobile, in the field, and armed with tools that provide them with the collaboration and flexibility they need to monitor and interact with emergency callers and each other in real-time across a variety of devices.
That’s why we’ve leveraged the latest web application standards to re-engineer Guardly Command and empower security teams both at the office and on the go! We’ve optimized Guardly Command for viewing on desktop, tablet and mobile devices by designing a sleek, intuitive, and powerful interface that is both responsive and adaptive. Users now have the fastest and most consistent experience interacting with Guardly Command, no matter where they are or what type of device they are on.
Fig. 1: Guardly Command with Adaptive and Responsive Design.
Key Benefits of the New Design
Guardly Command auto-detects the type of device it is being accessed from to provide an optimal viewing experience
Enhanced ability to monitor and manage incidents on tablets and smartphones
Compose, send and monitor mass notifications from tablets and smartphones
Compatible across a wide range of devices – new and old (e.g. desktop, tablets, mobile)
Consistent, clean and simple look and feel
Better overall performance and speed
Mobile Mass Notification System
But that’s not all! From working closely with many of our customers we understand that compliance and standard operating procedures continue to play a significant role in security. That’s why Guardly’s Mobile Mass Notification System (MMNS) supports data export and exchange standards such as Common Alerting Protocol (CAP-compliant).
We also understand that every security department has its own standard operating procedures outlining the tasks, communication roadmaps, and protocols for dealing with certain types of incidents and/or emergencies. That’s why we’ve added the ability for Security Administrators to easily create, save and clone mass notification templates, and review MMNS notification history in Guardly Command. We did this to help our customers improve their emergency preparedness procedures, and reduce the time it takes when a real emergency strikes. Through the use of MMNS templates, Security Administrators can pre-define messages and communication audiences for specific events, which can be quickly accessed and sent in the event of an emergency.
Fig. 2: Compose Mass Notifications in Guardly Command.
Fig. 3: Create, Save and Clone Mass Notification Templates.
Over the next few months we’ll be continuing to enhance several other aspects of Guardly Command such as optimizing user management, geo-fence mapping, and reporting capabilities. Stay tuned!
If you’d like to learn more about how Guardly’s Mass Notification System can help optimize Security Operations and save you thousands every month, click here to receive your free consultation!
We’re excited to announce that this coming April 23 and 24 Guardly will be a featured speaker in the first-ever NGSL Toronto & ASIS Best Practices Seminar, and we want you to be there!
Come see Louis Toromoreno, Assistant Director of Campus Security at OCAD University engage in an enlightening on-stage conversation with Guardly CEO Josh Sookman about the many ways OCAD University has been leveraging Guardly’s enterprise mobile safety solutions to mitigate core security problems, improve incident response times, and enhance situational awareness across the entire campus.
In addition, don’t miss PPM – a top Guardly technology partner – conduct an on-stage discussion with one of their end users about how they’ve utilized Perspective™ – PPM’s end-to-end solution for responding to, reporting on and investigating incidents.
This Event Will Benefit You By:
- Showing you how to develop metrics and proven solution case studies that will influence the C-Suite and demonstrate the value of your Security Program.
- Hearing insights from a two-time Olympic gold medallist on the topic of leading during adversity.
- Gaining exposure to security best practices and current technology that will help you better protect people, safeguard assets, and optimize profit.
All this and much more! Earn ASIS Continuing Education credits. Invite your colleagues from HR, Operations, Finance, etc. so that they may gain a better understanding of the value that you bring to your organization.
The event venue is about 30 minutes from Toronto’s Pearson International airport. Click HERE for full details.
Hope to see you there!
To continue on our exciting streak of early 2014 announcements, including the new enterprise mobile safety video, a white paper that should be read by any corporate security administrator interested in the Emerging Landscape of Mobile & Cloud Technologies in Corporate Security, and Guardly now providing mobile safety solutions for the Oil, Gas & Mining industry, we’re excited to announce that Guardly is now powering mobile safety solutions for retail stores & shopping malls.
The Retail Problems Guardly Solves
During a lengthy discovery process we undertook to pinpoint the top mobile safety concerns faced by retail security & safety officials on a daily basis, we narrowed it down to 6 main business problems that Guardly is now solving for retail store & shopping mall environments:
- Increasing employee retention & engagement levels.
- Keeping employees, customers, and physical assets safer.
- An increased volume of incident reports & data in order to justify more departmental resources.
- The necessary tools to help you show increased diligence to lower insurance premiums.
- Budget optimization: A single, end-to-end mobile safety solution that will cut costs and boost your company’s bottom line.
- Do more with less: streamlined incident response, management and reporting so you can reallocate resources more efficiently.
Retail & Shopping Mall Use Cases
- A retail employee being assaulted by a customer or another employee can send an alert and be located immediately – even within buildings.
- An employee spotting a shoplifter can alert security discreetly along with any identifying photos.
- A shopping mall facing an active shooter situation that demands immediate evacuation (such as the Toronto Eaton Centre shooting of 2012) can send out instant mass evacuation notifications to employees within customized geo-targeted areas of the mall.
- If you’re faced with an emergency situation in one retail location, use Guardly’s Mobile Mass Notification System to notify security administrators and employees in other locations in a matter of seconds.
- A suspicious package can be reported by employees and located immediately indoors, giving the security operator more robust tools to effectively respond to the situation.
- An employee comes in early or leaves late at night that must walk through a parking lot or underground garage will feel safer with a personal safety system at their fingertips. If the employee triggers an emergency alert, they can be immediately located (even underground) using Guardly’s Indoor Positioning System.
Key Benefits of Guardly’s Retail Mobile Safety Solutions
Here is a list of key benefits you’ll enjoy using Guardly’s retail mobile safety solutions:
- Boost your company’s bottom line
- Enhance situational awareness and intelligence
- Locate employees in buildings with room-level accuracy using Guardly’s industry-first Indoor Positioning System
- Show employees you care about their personal safety
- Reduce incident response times
- Optimize incident management
- Send instant mass notifications to an unlimited number of employees or security personnel at no additional per-use charge
- Measure & analyze incidents better
- Increase operational efficiency using customized template notifications
- Protect your corporate brand
- Collect incident data to better understand vulnerabilities, and use that data to make better resource decisions
- Bonus for shopping mall security administrators: differentiate your mall’s security offering from other malls by offering Guardly’s employee safety solutions to your tenants as a value-added service to make their employees feel more safe on-premise.
- Bonus for retail chain security administrators: differentiate your retail chain’s security offering from other chains by offering Guardly’s employee safety solutions to your employees as a powerful protective measure to make them feel safer on-premise.
- Announcing Guardly Learning Hub
- Crime in the United States: New FBI Report Released Today
- Guardly Enterprise E911 Solution Improves Active Shooter Response using Indoor Positioning Systems
- Active Shooter Incidents Drastically Increase from 2000 – 2013 Shows FBI Study
- Next-Generation Tech Helping Police Fight Crime
- Car Fire Mistaken For Active Shooter at Shopping Mall – Real-World Situational Analysis
- Guardly Adds Former Salesforce.com Executive Larry Russell to Advisory Board
- Guardly Command Goes Mobile, Adds Mass Notification Features
- Join Us @ The Inaugural NGSL Toronto & ASIS Best Practices Seminar!
- Guardly’s Mobile Safety Solutions Now Powering Retail Stores & Shopping Malls!
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